Kayak has an excellent reference for fees across all airlines which is updated on a regular basis. I’ve attached a snapshot of the table as an example (Click on the thumbnail to get a readable picture).
It’s always a good idea to stay up-to-date on the fees so you can make the right decision for yourself and your clients.
A recently released Senate report estimates that flight delays in 2007 cost passengers, airlines and the broader US economy more than $40 Billion. Take a moment to absorb that figure. $40 Billion from lost productivity, added operational costs to support delays, increased jet fuel consumption, and impact to other industries.
Here are a few key findings from the Senate’s Joint Economic Committee Report
- The total cost of domestic air traffic delays to the U.S. economy was as much as $41 billion for 2007 including higher airline operating costs, lost passenger productivity and time, and losses to other industries.
- Delayed flights consumed about 740 million additional gallons of jet fuel totaling $1.6 billion extra in fuel bills.
- Passengers were delayed by a total of 320 million hours, when accounting for padding in airline schedules. Almost 20 percent of total domestic flight time in 2007 was wasted in delay.
- Flight delays were longest during summer vacation months. Flight delays during the months of June, July and August averaged approximately 414,000 total hours of delay per month. Flights during December – the height of holiday traveling – totaled almost 438,000 hours of delay.
- 78% of flight delays in 2007 occurred before take-off, with 58 percent at the gate, and 20 percent during the taxi to the runway.
- 94 percent of all flight delays were caused by other flights arriving late, national system delays, or air carrier delays (less than six percent of delays were due to security or extreme weather)
The three largest airports in the New York City area, JFK, LaGuardia, and Newark airports had a total of over 40 million passengers last year. The New York City area airports combine for more than 27 million hours of passenger delays.And the average per-passenger delay at these three airports is nearly 28 minutes – among the highest in the nation.
The full report and the technical appendix can be found here
In advance of your next trip, keep an eye on whether your connection takes you through any of ’America’s Most Time-Draining Airports’. Maybe you’ll seek a new route to your destination
Can you imagine what you’d do with that extra 20% of time spent currently in airport delays?
USA TODAY has a very good read which highlights what to expect in the next year regarding flight schedules. It’s not pretty, especially for those of you who travel out of non-hub cities. Some tiny airports will lose the majority of their air service as smaller carriers such as Mesa Airlines fall victim to the high fuel prices (currently @$130/barrel). Regional jets, a popular choice for smaller cities and shorter routes are no longer profitable at these oil prices so many airlines are planning to ground these types of planes.
The fall-out for travelers:
- Higher fare prices as reduced competition allows airlines to raise prices on less profitable segments
- Higher travel times in the form of less non-stop flights and more required connections
- More crowded planes as people squeeze into the available flight schedules
- Less flexibility in travel times and dates, especially for vacation destinations
We may not see this immediately, but it will hit us at some point depending on where we are departing and where we are going. There’s not much we can do to prevent high oil prices, but you can minimize the impact to your travel plans by planning early.
As frequent travelers, sometimes our flight schedules are fixed so book out as far as possible. Southwest gives you an edge as there are no costs for applying unused tickets to other Southwest ticket purchases. The same cannot be said for all the other major airlines.
Plan your vacations and book early to get the dates which fit your schedule. If you wait too long, you may not have the option to get on the flight and if you do, you may be paying up the nose for the few seats remaining.
In any case, expect higher prices regardless of when you plan to fly in the future. Play it smart and don’t procrastinate. Have a good week.
A reader passed on an interesting article from CNN’s travel section which relays some confessions of an ex-airline agent.
There are a few interesting tidbits which give some transparency into the inner workings of airline travel. It appears the poor financial outlook for airlines is driving down the level of customer service (oh really?). Poor training, low wages and non-existent perks result in ill-equipped agents manning the front-lines. An antiquated hodge-podge of systems only add to the difficulties in servicing you - the customer.
The best thing to do is remain calm and have patience regardless of the situation. While "free" upgrades are a thing of the past, being friendly and courteous can be the difference between spending another night at the airport and getting home to see your family and friends.
And in case you were wondering, there is a way for agents to pass their experiences with you to other agents.
Ticket agents are always updating Passenger Name Records, or PNRs. These computer files, which contain basic details on passengers’ trips, are accessible to most agents at check-in counters and departure gates.
Agents generally use PNRs to record special requests by passengers, but sometimes they also comment on a person’s behavior.
A friend of mine discovered this after she had a heated argument with a ticket agent about getting an upgrade on a flight to London. When she reached her gate and inquired again, the agent remarked on her "inappropriate behavior" at check-in, and my friend was stuck with her economy-class seat.
Good to know. Safe travels.
Continental: Responds to Delta & Northwest Merger
More merger news, this time directly from Continental. Interestingly, they started their own website to provide their perspective on the current airline industry consolidation.
Statement from Continental’s website:
As we’ve said repeatedly for more than a year and a half, our preference has been to remain independent as long as the competitive landscape remained the same. However, the landscape is changing. We will review our strategic alternatives and make sure we remain a strong long-term competitor. As always, our goal is to do what is best for our co-workers, shareholders, customers and communities we serve.
Translation: We will be consolidating in the near future.
The Wall Street Journal has an article on what airline consolidation means for fliers such as yourself. The title, “What’s in a Merger? For Fliers, Not Much” may be enough of a summary, but feel free to check out the article for the details. I’ve included a few choice quotes for additional context.
A few choice quotes from the WSJ article:
The history of airline combinations shows that travelers face a couple of years of more frequent missed connections, vanished reservations and lost baggage, flight delays and unhappy employees. Equally daunting for the companies themselves, many airlines have ended up losing the assets they bought.
Hubs and routes that were able to generate profits before the merger typically survive, and air service that struggled to make money before a merger often disappears after a merger.
New contracts for employees can push costs higher. Different types of airplanes drive expenses up by requiring more spare parts, more training for pilots and mechanics, and refitting of cabins and cockpits, for example.
…airlines already share passengers and, in the case of alliance partners, already price and sell their product as if they were the same airline. That’s true in the case of Delta and Northwest; they’ve already merged their flight schedules as SkyTeam partners. Generating new revenue may be tough.
At the same time, history has shown that competitors can take away customers of the merged airlines when their flights run late or labor groups stage protests. Another pitfall: Losing alliance partners. Continental Airlines Inc. is currently partnered with Delta and Northwest, but could well enter into its own merger feeling the need to get bigger. That could result in the Delta-Northwest combination losing substantial presence in New York and Houston, two of the four biggest cities in the country.
Doesn’t look great for the frequent flyer, but with oil prices chasing $100 dollars a barrel and the current economic situation - what choice do they have?
Based on the following email, it looks like broadband is coming to an airline near you. A co-worker mentioned Southwest and JetBlue will also be providing broadband access for transcontinental flights.
American Will Be The First U.S. Airline To Launch Aircell’s Real-time Broadband Connectivity
American Airlines is committed to enhancing the travel experience for its customers as the first aircraft installation of the Aircell® Internet broadband connectivity solution has been completed. American, which will be the first U.S. airline to offer customers Aircell’s Internet broadband solution, plans on additional installations and testing of the technology in 2008 on all 15 of its Boeing 767-200 aircraft that primarily fly transcontinental routes.
Aircell’s exclusive air-to-ground broadband system will provide customers with an Internet connection, VPN (virtual private network) access, and e-mail capabilities through all Wi-Fi-enabled laptops, PDAs and portable gaming devices. Customers will experience speeds similar to wireless, mobile, broadband services on the ground
After testing and certification is completed, customer benefits will also include:
• Complimentary access to AA.com including services such as gates and times, fares and AAdvantage information, • Access to the Wall Street Journal Digest Edition, • Compatibility with VPNs used to access corporate intranets and exchange email, • And seamless coverage over the continental U.S. above 10,000 feet.
Aircell will offer the connectivity solution to American Airlines customers in all classes of service on the B767-200 aircraft for a fee.
The jet engine puts me to sleep, but for those of you who need your online fix even in the air. There’s hope in your future.
BusinessWeek had an article covering airplane food served for the various airlines in both business and economy classes. The gist of the article foretells of a future upgrade to the food quality on the airlines (November 1st 2007). If you are planning to fly a long segment, you can probably expect some positive changes to airline meals.
The highlights for some airlines:
AMERICAN
FRONT OF PLANE: A trio of chefs designs international first-class menus that include entrées such as mojito shrimp with pineapple. Business class on Boeing 767s gets similarly enhanced fare.
MAIN CABIN: The buy-onboard service offers $2 to $4 snack options. “Fresh Light Meals” for $5, such as an Asian chicken wrap, are available on U.S., Caribbean, and Mexico flights of three hours or longer.
CONTINENTAL
FRONT OF PLANE: A “Congress of Chefs” highlights international flavors. For the Oct. 1 inaugural flight from New York to Mumbai, gosht pasanda (lamb chops in yogurt-cream sauce) will be served.
MAIN CABIN: It offers a rarity in 21st century domestic flying: complimentary coach meals. Sandwiches and salads are prepared by Continental’s own division, Chelsea Food Services.
DELTA
FRONT OF PLANE: Miami chef Michelle Bernstein’s menu items have been featured in international BusinessElite since August, 2006. She just moved into U.S. first class.
MAIN CABIN: Delta re-instituted a food-for-sale menu in September after offering only snacks since 2003. Todd English’s entrées will appear on Nov. 1 for $7 to $10 each.
JETBLUE
FRONT OF PLANE: Passengers get a choice of snacks, including cashews, biscotti, munchies mix, and the carrier’s signature Terra Blues potato chips. Wash it down with a cup of Dunkin’ Donuts coffee.
MAIN CABIN: This is a one-class airline, so everyone gets the same food.
LUFTHANSA
FRONT OF PLANE: “Connoisseurs on Board” appoints renowned chefs to design menus for first and business classes. In October, David Bouley is the featured culinary master for all long-haul flights.
MAIN CABIN: Economy cabin has full complimentary service, with the number of meals depending on the length of the flight.
MIDWEST
FRONT OF PLANE: Chef Shawn Monroe of Mader’s restaurant in Milwaukee helped develop the Best Care Cuisine program in 2005. October’s menu includes a hot pulled-pork panini lunch for $10.
MAIN CABIN: This is a one-class airline, so everyone gets the same food.
I find it’s better to be safe than sorry (and eat before boarding) if you’re not sure the airline food will complement your palette. I also find there’s an inverse relationship between hunger and finickiness so you may enjoy the meals better if you don’t eat beforehand. :-)